Design & Craft
Can I cancel or change my order once it's been placed?
You can cancel or modify an order before it ships. To do so, simply contact us with your request. This includes changes to the shipping address, size, color, and adding or removing an item.
Shipping
We will do our best to ship your order as quickly as possible. Once your order has shipped, you will receive an email with additional information. Delivery times vary depending on your location.
How can I track my order?
If you have an account, log in to track your order status.
Otherwise, this information is not accessible online — we invite you to contact us directly by phone at +36.80.8664.68 or by email at orders@giannottimonaco.com.
Please note that tracking information may take up to 48 hours after shipping confirmation to become available. After this period, if tracking remains unavailable, our customer service team is at your disposal.
If your order cannot be shipped in a single delivery, items will be sent to you in multiple shipments. You will be informed of the progress by email.
What does "in progress" mean in the order status?
The "processing" status indicates that your order is currently being prepared for shipment. During this stage, no changes can be made.
In which countries does Giannotti Monaco deliver?
Click the appropriate button at the top right of our menu (desktop version) to see the countries we deliver to.
My tracking says my package was delivered, but I haven't received it. How long do I have to report a non-delivery?
Our collaboration with carriers provides for a 7-day period from the date of delivery, during which our teams can initiate a search or file a claim with the carrier.
Beyond this period, no action can be taken. We also specify that the House cannot be held responsible for packages declared delivered to the address associated with your order, in the event of loss or theft.
For any additional information, our Customer Service is at your disposal, please contact us at the following address: orders@giannottimonaco.com
Shipping & Returns
Shipping
We will do our best to ship your order as quickly as possible. Once your order has shipped, you will receive an email with additional information. Delivery times vary depending on your location.
How do I exchange an item purchased on giannottimonaco.com?
Orders cannot be exchanged online. However, any order placed online can be exchanged at our store.
Please note that the original invoice or receipt must be presented during the in-store exchange.
Can I return a sale item purchased on giannottimonaco.com?
Items purchased on sale can be returned within 20 days of receipt. However, personalized items cannot be returned or exchanged.
Items must be returned in their original condition, unworn, unwashed, with their tags and original packaging.
To initiate a return, please contact our Customer Service, who will guide you through the process.
For any further information, our team is at your disposal. Read more about this in our Returns Policy
Design & Expertise
Who is the founder of Giannotti Monaco?
Giannotti Monaco is a men's ready-to-wear brand founded in 2019 by Alexis Giannotti, a Polimoda graduate with a background in architecture and communication.
The collection explores knitwear, where lines are clean and proportions are mastered. An approach guided by a minimalist sensibility, translated into balanced and durable silhouettes, designed to stand the test of time with precision.
Where do the materials come from?
Maison Giannotti Monaco places material at the heart of its approach. It constitutes its origin, naturally guiding the design, volumes, and balances.
Fibers are precisely selected, prioritizing natural materials such as extra-fine virgin wool, organic or recycled cashmere, as well as lighter blends for temperate seasons such as European linen and silk, bringing freshness and fluidity.
Particular attention is paid to the intrinsic quality of the fibers: only long fibers are retained, chosen for their hold, their durability, and their softness. This demanding selection is made alongside master artisans, guarantors of precise savoir-faire.
Each material meets rigorous standards, supported by recognized certifications such as REACH (n°1907/2006), Masters of LINEN® or ZQRX for mulesing-free virgin merino wool, ensuring controlled quality that respects both skin and the environment.
The yarns are developed and spun in Italy, with historic spinning mills with established expertise, where technical precision is part of a constant demand for the material.
Where do you produce?
Each piece is made entirely in Italy, from prototype design to spinning, knitting, assembly, and shipping. Our workshops, on a human scale, perpetuate a know-how passed down from generation to generation, where each step is mastered with precision. We maintain a direct and constant relationship with them, in almost daily contact, and visit them regularly to ensure rigorous monitoring of each production. Each creation thus embodies an authentic approach to Made in Italy, driven by constant high standards and an artisanal heritage.
How do your knits fit?
Our knitwear items are predominantly made using seamless construction, which gives them a softer and more natural drape than a woven garment.
We recommend choosing your usual size for a fitted silhouette. For a looser fit, with more ease, one size up will be more suitable. Knitwear is distinguished by its structure: a network of loops that offers natural elasticity, without the need for synthetic fibers like elastane. This construction allows the garment to adapt to the body while maintaining comfort and shape over time.
Maintenance Tips
Hand wash in cold water with a delicate detergent (pH neutral, without aggressive enzymes).
After washing, gently press the garment in a towel to remove excess water, without twisting or rubbing. Dry flat, away from any heat source, without hanging, to preserve the structure and balance of the knitwear. Depending on the nature of the fibers, unsuitable drying can lead to gradual deformation or stretching of the knit. Avoid tumble drying. It is recommended to refer to the composition and care label inside the garment.
Always store your Giannotti Monaco knitwear folded, flat in a dry place away from sunlight.
Do you offer a custom service?
For the moment, Giannotti Monaco does not offer a bespoke service. This service is currently under development, with the aim of eventually offering a more personalized approach. However, we do offer a customization service. Please contact us for more information.
Group orders
For volume orders, minimum quantities are required depending on the SKUs, generally between 25 and 50 pieces, all sizes combined. For any other questions on this subject, please contact us.
If your question remains unanswered, please write to us.