Shipping & Returns
We make waves to get your order packed quickly. It takes about one to three business days for us to pack up and ship it. You will receive a tracking umber, and email notifications to keep you informed of the status of the delivery.
Taxes are to be paid upon receipt of the package according to the laws in force I the country of destination. Any customs fees are at the buyer charge, including United Kingdom.
Please note that all returned items must be unworn, washed, ironed, altered or soiled and with all labels attached in their orignal packaging. You have a period of (30) working days to withdraw your purchase. To return, please send an email to firstname.lastname@example.org. You will then receive an email containing a return label. In case a Name and phone number for return labels is needed, please use like follows:
Phone number: +322.214.171.124.88
as soon as we receive the return item, the buyer will be informed by email of the processing of his/her request. Giannotti reserves the right to refuse a return in the following cases:
- Return out of time, the right of withdrawal has not been exercised within thirty (30) working days.
- Non-compliant return since the products must be returned in their original condition and packaging.
As soon as we receive your return in accordance to the return rules, Giannotti commits itself refunding the returned products within thirty (30) days as from the date on which Giannotti is informed of the decision of the purchaser to react. Every time a confirmation email will be sent to you. The buyer will be reimbursed the full amount of the return products.
For any additional questions, please reach out to the following email address email@example.com. We can also be reached via live chat located at the bottom left of your screen and on Instagram (@giannottimonaco) from Monday to Friday from 10am to 7pm.
We suggest having a round of exchanges at the time of the
client's gifting event. After this round, the order will be marked as final sale.
BULK ORDER RETURNS:
We recommend buying 15% over the expected quantity you're looking to purchase and returning that 15% of unworn products. That way, you have can have a try on different sizes from the comfort of you home. Please note, the 15% of excess inventory will be shipped and paid at your own cost.
We charge sales taxes based on shipping destination/s.