INTERNATIONAL FREE SHIPPING POLICY

Giannotti Monaco is delighted to offer free shipping on all international orders. Here's what you need to know about our shipping policy:

1. **Eligibility:** All international orders are eligible for free shipping, regardless of order size or value.

2. **Shipping Carriers:** We partner with trusted shipping carriers to ensure timely and reliable delivery of your orders.

3. **Shipping Time:** While we strive to process and ship orders promptly, please allow 1-3 business days for order processing, in addition to the shipping time.

4. **Shipping Duration:** Shipping times may vary depending on your location and customs clearance procedures. Generally, international orders are delivered within 7-21 business days.

5. **Tracking Information:** Once your order is shipped, you will receive a tracking number via email, allowing you to monitor the status of your shipment.

6. **Customs and Duties:** Please note that international orders may be subject to customs duties and taxes upon arrival in your country. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

7. **Address Accuracy:** Please ensure that your shipping address is accurate and complete to avoid any delays or delivery issues.

8. **Order Changes:** Once an order is placed, we may not be able to make changes to the shipping address or order details. Please double-check your information before completing your purchase.

9. **Returns and Exchanges:** For information regarding returns and exchanges on international orders, please refer to our Returns Policy.

If you have any questions or concerns about our international free shipping policy, please don't hesitate to contact our customer service team. We're here to help!

We make waves to get your order packed quickly. It takes about one to three business days for us to pack up and ship it. You will receive a tracking umber, and email notifications to keep you informed of the status of the delivery.

Taxes are to be paid upon receipt of the package according to the laws in force I the country of destination. Any customs fees are at the buyer charge, including United Kingdom.

 

RETURNS POLICY:

Please note that all returned items must be unworn, washed, ironed, altered or soiled and with all labels attached in their orignal packaging. You have a period of (30) working days to withdraw your purchase. To return, please send an email to orders@giannottimonaco.com. You will then receive an email containing a return label. In case a Name and phone number for return labels is needed, please use like follows:

Giannotti Monaco

Immeuble l'Annonciade

Avenue de l'Annonciade, 17

Phone number: +377.93.50.88.88

as soon as we receive the return item, the buyer will be informed by email of the processing of his/her request. Giannotti reserves the right to decline a return in the following cases:

• Return out of time, the right of withdrawal has not been exercised within thirty (30) working days.
• Non-compliant return since the products must be returned in their original condition and packaging.

As soon as we receive your return in accordance to the return rules, Giannotti Monaco commits itself refunding the returned products within thirty (30) days as from the date on which Giannotti Monaco is informed of the decision of the purchaser to react. Every time a confirmation email will be sent to you. The buyer will be reimbursed the full amount of the return products.

For any additional questions, please reach out to the following email address contact@giannottimonaco.com. We can also be reached via live chat located at the bottom left of your screen and on Instagram (@giannottimonaco) from Monday to Friday from 10am to 7pm.

GIFT SWAPS:

We suggest having a round of exchanges at the time of the
client's gifting event. After this round, the order will be marked as final sale.

BULK ORDER RETURNS:

We recommend buying 15% over the expected quantity you're looking to purchase and returning that 15% of unworn products. That way, you have can have a try on different sizes from the comfort of you home. Please note, the 15% of excess inventory will be shipped and paid at your own cost.

We charge sales taxes based on shipping destination/s.